First purchase
You may request a refund within 7 days of an initial paid subscription purchase if no paid project allowance has been successfully used. Contact billing@briefsure.com from the account email and include the billing receipt number.
Renewals
Subscriptions renew automatically until canceled. Renewal charges are generally non-refundable after a paid project allowance has been used, except where applicable law requires otherwise.
Technical failures
If a verified BriefSure failure prevented use of a paid project and support could not restore it, contact us within 14 days. Failed AI requests are not intended to consume additional project allowance.
How refunds are issued
Approved refunds are returned through the original payment provider and method. Processing time depends on the provider and bank. Taxes and currency conversion are handled according to the provider and applicable law.
Mandatory rights
This policy does not limit non-waivable consumer rights in your location.